Case Study: Full-service Debt Collection Agency achieves 4x ROI and 25% QA headcount reduction with Prodigal Technologies Inc

Cost savings with reduced QA headcount and 4X ROI

Full-service Debt Collection Agency, an industry leader with more than 30 years of experience collecting nationwide, faced persistent manual QA workloads and an oversized QA team after previous technology investments failed to deliver. They engaged Prodigal Technologies Inc and its Prodigal ProInsight AI-powered QA solution (backed by Prodigal’s AI Intent Engine) to address the need to streamline QA processes and reduce headcount.

Prodigal Technologies Inc implemented Prodigal ProInsight to automate manual workflows, provide 100% call coverage, and apply custom scorecards that automatically analyze and score calls. The solution delivered measurable impact: a 25% reduction in QA headcount (eliminating four QA reps), $20K monthly savings, and a 4x ROI, along with higher accuracy and industry-specific reporting without costly customization.