Case Study: Consumer Portfolio Services, Inc. cuts operating costs and saves 120 minutes of agent time per day with Prodigal Technologies, Inc.

Collect efficiently while delivering a great customer experience

Consumer Portfolio Services, Inc. faced rising automotive loan delinquencies, higher call-center labor costs, and pressure to improve first-call resolution and agent productivity. To address these challenges they partnered with Prodigal Technologies Inc, deploying Prodigal for auto lenders—Prodigal’s AI-powered applications—to streamline servicing and coach representatives through every interaction.

Prodigal Technologies Inc implemented AI-driven conversation analysis and agent coaching that reduced operating costs and boosted efficiency: CPS saw about 120 minutes of agent call time saved per day, a 93% improvement in QA cost efficiency, and a 28% gain in capital efficiency, while increasing first-call resolution and enabling a leaner collections team.

Consumer Portfolio Services, Inc.

Mike Lavin

Chief Operating Officer