Case Study: Universidad Mayor de San Andrés achieves faster diploma approvals and increased transparency with ProcessMaker

Universidad Mayor de San Andres - Customer Case Study

Universidad Mayor de San Andrés (UMSA) is Bolivia’s largest public university with over 75,000 students and was struggling to manage the massive volume of diplomas it issues (including high school and private university students). Diploma requests were paper-based, required approval from 8–13 administrators, and took 1–3 months with no visibility into application status, creating a major administrative bottleneck.

UMSA implemented ProcessMaker to digitize diploma workflows (High School, Undergraduate, Graduate, Private), electronically route approvals, auto-generate diplomas, and distribute internal correspondence. The solution—rolled out across five workflows in 3–4 months and used by 400+ staff—gave students real-time tracking, increased processing efficiency, reduced physical storage, and lowered administrators’ workload by automating verification emails and error handling.

Universidad Mayor de San Andres