Case Study: United Bank of Africa achieves faster request turnaround and improved efficiency with ProcessMaker

United Bank of Africa - Customer Case Study

United Bank for Africa (UBA), a Nigeria‑based pan‑African bank operating in 17 countries, replaced an outdated vendor workflow system that couldn’t measure key KPIs or easily automate complex, manual processes. The legacy solution made updates difficult and costly, hampering request turnaround visibility, service delivery and operational efficiency.

By deploying ProcessMaker as a unified BPM solution, UBA automated end‑to‑end case management with searchable electronic records, email integration and form validations. The implementation improved efficiency, transparency, customer service and collaboration while cutting turnaround times, physical storage needs, processing delays, application errors and paper waste.

United Bank of Africa

Lanre Bamisebi

Head, IT Transformation Strategy and Application Development