Case Study: Peru's water regulator SUNASS achieves faster response times and streamlined IT workflows with ProcessMaker

SUNASS - Customer Case Study

SUNASS, Peru’s National Sanitation Service Superintendence, faced fragmented and slow IT support: requests were handled inconsistently across managers, tracked by phone and paper, and bottlenecked at approvals. The lack of case tracking and performance data caused overloads, delayed responses and difficulty managing staff and equipment.

Implementing ProcessMaker standardized and automated internal and external support workflows, adding case numbers, a web-based inbox, business-rule routing, three support levels, HR access controls and equipment database integration. The result was greater visibility and control, reduced paper use, measurable performance data, smoother job allocation and significantly faster response and resolution times.

SUNASS

Cesar Gamarra

Systems Manager