Case Study: Provincial Municipality of Trujillo achieves streamlined, paperless permit approvals with ProcessMaker

Provincial Municipality of Trujillo - Customer Case Study

The Provincial Municipality of Trujillo, which oversees territorial organization and urban economic development, faced an inefficient and costly permit system for building and operating permits. Long, duplicative forms, missing information, lack of task control, a boss-signature bottleneck, unwieldy physical files and frequent status calls caused delays, poor service, and many unpermitted buildings and businesses.

By implementing ProcessMaker and integrating it with the municipality’s document system (SISTRAM) and the urban property tax database, Trujillo automated permit intake into digital cases, validated required data up front, enabled scanned-signature approvals, and generated management reports. The solution reduced paper handling and processing time, improved oversight and performance metrics, streamlined permit validity auditing, and now supports 1,000+ users with faster, more transparent service.

Provincial Municipality of Trujillo

Talia Rodriguez

Advisor, Municipal Administration Trujillo