Case Study: Iris Neofinanciera achieves rapid loan approvals and improved customer satisfaction with ProcessMaker

ProcessMaker Platform replaced the legacy systems and processes with AI powered automation and key BPA capabilities that resulted in faster loan execution and overall customer satisfaction

Iris Neofinanciera is a Colombian financial services firm that supports individuals and small-to-medium businesses with deposit and commercial loan products and a fintech platform. The company was hampered by legacy systems and manual workflows that slowed loan approvals, degraded customer and staff experiences, created compliance risks, and limited revenue opportunities.

Iris implemented the ProcessMaker platform to replace legacy processes with AI-powered automation, collaborative design tools, and integrations with biometric validation, AML/KYC systems, and analytics. The result was a dramatic cut in loan processing time—from weeks to hours—higher customer and staff satisfaction, improved transparency and compliance, and better operational efficiency and ROI through seamless integration with existing technologies.

Iris

Maria Carolina Pico

Head of Process and Agile Transformation