Case Study: KPN achieves centralized, compliant contract management and digitizes 2 million contracts with ProcessMaker IDP

KPN automates contract archival and management with ProcessMaker IDP

KPN, a major European telecom serving 30+ million mobile subscribers, struggled with fragmented contract storage across filing cabinets and hard-to-navigate shared drives, which made finding the latest agreement slow and error-prone. The lack of a central repository created compliance risk and wasted hours of staff time hunting for the right document.

KPN implemented ProcessMaker IDP to migrate six environments into a single, digital contract repository, using low-code deployment plus intelligent OCR and automated metadata extraction to capture key fields like contract start/end dates. The result: more than 2 million contracts digitized (and growing), faster searches, stronger compliance through a single view of contracts, reduced paper use, and improved customer satisfaction and deal agility.

KPN

Hans Bakker

Contract Services Consultant