Case Study: Iris Bank achieves operational efficiency and cost savings with ProcessMaker

Iris - Customer Case Study

Iris Bank, a financial institution serving individuals and businesses, wanted to improve operational efficiency, streamline daily processes, and find opportunities for automation. To do this, Iris worked with ProcessMaker and its Process Intelligence solution to analyze team activities, uncover bottlenecks, and identify unused licenses and process inconsistencies.

ProcessMaker delivered detailed process intelligence that revealed productivity differences, heavy manual data transfers, and significant variation in key workflows like CDT. The findings pointed to potential annual savings of about $200,000 from productivity improvements, $70,000 from reducing underused software licenses, and 3,450 hours saved per year through automation, helping Iris plan standardization and efficiency improvements.

Iris

Javier Encisco Silva

Operations Manager