Case Study: HyperCube achieves 100% process visibility and 4x faster order processing with ProcessMaker

HyperCube - Customer Case Study

Hypercube LLC, a Dallas-based subsidiary of West Corporation that provides middle‑mile tandem interconnection services to carriers across the U.S., relied on paper, spreadsheets and a brittle homegrown order‑processing system that lacked flexibility, visual process representation, document routing and reliable record keeping. These limitations hurt workflow management, visibility into company history and employee involvement in process tasks.

Hypercube built a Hyperspace architecture with ProcessMaker as the embedded workflow engine and a custom front end, integrating systems via web services and direct database connections; a four‑month joint development project delivered 30 automated processes on time and on budget. The solution centralized documentation and automation, giving complete operational visibility and delivering measured gains: 100% increase in process visibility, 100% improvement in execution, elimination of process errors and a fourfold speed‑up in execution.

HyperCube

David Higgins

Director of Software Product Development