Case Study: StoneGate Senior Living achieves 25% reduction in accounts receivable by automating Medicaid workflows with ProcessMaker

How StoneGate Senior Living advanced its revenue cycle by automating their Medicaid application and billing processes

StoneGate Senior Living, which operates senior care communities in Missouri, Oklahoma and Texas, was hampered by slow, paper‑based Medicaid application and recertification workflows. Multiple staff handled stacks of forms and had just 30 days to submit applications to the state; missed deadlines and poor visibility into progress led to denied reimbursements, rising receivables and pressure on the organization’s cash flow.

ProcessMaker remotely built and deployed a tailored workflow in three months that replaced paper with online forms, automated routing, document attachments and real‑time visibility, with missing information flagged automatically. The new system streamlined intake and approval across Medicaid application, appeal and recertification processes—handling about 2,000 cases a year for roughly 50 users—and drove a 25% reduction in accounts receivable in the first 12 months while greatly improving staff efficiency and transparency.

StoneGate Senior Living