Case Study: Maury, Donnelly & Parr Inc. achieves 75% fewer proposal errors and speeds proposal production from 45 to 7–12 minutes with ProcessMaker

How Business Process Automation Reduced Human Error by 75%

Maury, Donnelly & Parr Inc. (MDP) is a Baltimore-based specialty insurance firm with roots back to 1875. Despite its long-standing market position, MDP relied on manual, paper-based workflows and repetitive data re-entry across disparate tools, which slowed proposal creation, increased human error, and exposed limitations in its software infrastructure and change readiness.

MDP deployed ProcessMaker’s low-code BPM to digitize proposal production, enable e-signatures and PDF generation, automate invoices and approvals, and centralize reporting. The platform cut proposal production from 45 minutes to 7–12 minutes, reduced proposal errors by 75%, accelerated approvals, and improved operational efficiency and staff collaboration.

Maury, Donnelly & Parr Inc.

Paul LaVardera

Senior Vice President