Case Study: CUNY School of Law achieves frictionless administrative decision-making with ProcessMaker

CUNY School of Law Delivers Frictionless Admin Decision-making After Going Digital With ProcessMaker

CUNY School of Law, the nation’s #1 public interest law school, faced slow, paper‑heavy administrative workflows across Admissions, Financial Aid, and Human Resources that forced staff and students into repetitive back‑and‑forths, manual data entry, and office visits. Those manual processes created hidden bottlenecks, redundancy, and error‑prone decision making that undermined the school’s mission to deliver timely student services.

By adopting ProcessMaker’s low‑code BPM platform, CUNY Law digitized and automated key workflows, giving nontechnical staff a central, secure way to build and manage processes and integrate services like payments. After a six‑process pilot the school expanded automation, cutting turnaround from days to hours, saving 3–10 days of productivity time per request, eliminating up to 200 monthly staff‑to‑student errors, and improving transparency, accountability, and compliance.

CUNY School of Law

Elgin Bryant

Data Analyst