Case Study: Coincidir Servicios Financieros achieves 90% loan recovery and faster approval times with ProcessMaker

Coincidir Servicios Financieros - Customer Case Study

Coincidir Servicios Financieros is a Mexican microcredit institution that lends to people with informal income and limited credit histories. To protect its equity and scale operations, the company needed a replicable, flexible risk‑analysis and loan‑origination workflow that would reduce high‑risk lending, speed approvals and support new credit products.

By implementing ProcessMaker (first stage in six weeks) and automating origination and risk assessment—integrated with core banking and credit bureaus—Coincidir cut approval times from about a week to hours, recouped 90% of $200,000 in the first month, increased portfolio turnover to over 50% (reconstituting lines in under two years), and now handles 20,000 monthly origination cases with 100 users, enabling expansion into new credit channels.

Coincidir Servicios Financieros

Alvaro Barrera

IT Director