Case Study: Co-operative Bank of Kenya achieves fully biometric banking and streamlined account and lending processes with ProcessMaker

Co-operative Bank of Kenya - Customer Case Study

Co-operative Bank of Kenya, a leading commercial bank with more than 40 branches and over 7.5 million accounts, needed to replace an inadequate legacy software suite to support aggressive growth. The bank struggled with manual ID verification, limited multichannel account opening, slow customer response times, and constrained lending lifecycle capabilities, and required a solution that could integrate existing systems without losing prior investments.

ProcessMaker’s low-code BPM platform digitized back-office operations, automated account opening and the full lending lifecycle, and introduced biometric and digital ID verification while integrating legacy systems. The bank is now fully biometric with automated credit risk management and account-opening processes, stronger AML and compliance controls, faster customer service, and streamlined loan origination that improved operational efficiency and competitive advantage.

Co-operative Bank of Kenya