Case Study: Access Bank achieves streamlined operations and 2M+ monthly case processing with ProcessMaker

Access Bank - Customer Case Study

Access Bank, a leading Nigerian multinational commercial bank that became Africa’s largest after merging with Diamond Bank, needed to improve international communication and streamline digital operations. Its previous workflow software limited executive interaction, hindered cross‑department collaboration, slowed customer response times, lacked omnichannel account opening, and made it difficult to keep up with evolving compliance requirements (FATCA, global KYC, AML, IFRS9, Basel III).

ProcessMaker’s low‑code BPM platform, deployed beginning in 2017, connected front‑ and back‑office teams and automated hundreds of workflows with minimal coding. The bank now runs 300+ active processes, handles over 2 million cases per month with 23,000 users, maintains full digital logs for approvals and compliance, and achieves faster, higher‑volume case handling — outcomes recognized with an internal Innovation of the Year award.

Access Bank