Case Study: Global Manufacturing Company achieves end-to-end PO visibility and streamlined procurement with ProcessMaker Process Intelligence

A manufacturer’s procurement team successfully mapped and optimized its end-to-end PO creation process

A global manufacturing company operating in nearly 100 countries sought to streamline its purchase order (PO) creation process to boost efficiency and reduce costs. The procurement team lacked end-to-end visibility across regions using different SAP versions; inaccurate supplier master data, undocumented “shadow” tools, and inconsistent process paths created variances they couldn’t quantify or trace.

ProcessMaker Process Intelligence deployed lightweight local agents to capture UI-level process data, cleaned and enriched event logs locally, and sent them to the cloud for automated process- and task-mining analysis. The platform mapped the complete PO lifecycle, visualized alternative paths and throughput times, uncovered additional apps (e.g., Oracle NetSuite, Coupa, TealBook, email) and manual SAP changes, and identified concrete automation opportunities—delivering comprehensive visibility, measurable improvement areas, and a more efficient PO creation process.