Case Study: Leading International Insurance Provider achieves €5 million in annual savings potential with ProcessMaker

A global insurance company identified €5 million in annual savings for the end-to-end underwriting process

The Leading International Insurance Provider, a global insurance company, struggled to gain end-to-end visibility into its complex underwriting process across many business applications, legacy systems, and regional workarounds. Traditional process and task mining tools had not delivered the needed insight, and the company wanted to improve efficiency, productivity, and profitability. ProcessMaker’s Process Intelligence was used to uncover how work actually flowed across the underwriting operation.

With ProcessMaker’s Process Intelligence, the insurer analyzed teams, partners, and dozens of applications to eliminate duplicate work, standardize best practices, and identify automatable steps. In just 4 weeks, ProcessMaker helped reveal €5 million in annual savings potential by exposing heavy manual copy-pasting, more than 90% process variance, work happening outside the core ERP system, and major differences in team performance.