Case Study: Horizon Health Reduces HR Inquiries by 24.9% with ProcedureFlow

Horizon Health cuts HR inquiries by 24.9% with ProcedureFlow

Horizon Health, a healthcare provider and the second-largest Regional Health Authority in Atlantic Canada, faced challenges with siloed and undocumented internal processes. This led to employee confusion, reduced efficiency, and significant compliance risks, particularly within their HR Operations and Clinical Research departments. To address this, they turned to the vendor ProcedureFlow and its knowledge management platform to better document, share, and maintain their critical processes.

By implementing ProcedureFlow, Horizon Health was able to visually map and standardize its processes into a single source of truth. The solution enabled self-serve information for employees, drastically reducing HR inquiries by 24.9% and boosting onboarding satisfaction to 79.5%. ProcedureFlow also helped the research teams streamline complex clinical trial workflows, mitigating compliance risks and creating a more efficient, connected, and confident organization.

Horizon Health