Case Study: Wigan Council achieves 66% AP process efficiency savings with Proactis

Wigan Council achieves 66% AP process efficiency savings

Wigan Council, a UK local authority serving about 318,000 residents with over 4,000 staff and processing 90,000 invoices p.a., needed to centralise its Accounts Payable and move away from paper‑based, manual Purchase‑to‑Pay processes while upgrading its Unit4 Business World ERP. To drive efficiency, control and automation, Wigan Council engaged Proactis to modernise its invoice capture and AP workflow.

Proactis delivered a fully automated paper invoice scanning and PDF import solution with intelligent data capture and web‑based query resolution, integrated with Unit4 Business World. The implementation centralized AP, captured all 90,000 incoming invoices, delivered annual invoice processing savings of over £120,000 and increased AP process efficiency by 66%, while improving transparency and internal controls.

Wigan Council

Martyn Kenyon

Strategic Finance Manager