Case Study: Menzis achieves streamlined Purchase-to-Pay — reduces invoices to 8,000 and processing to 1.5 FTE with Proactis

Menzis reaches a higher level with its Purchase-to-Pay process with Proactis

Menzis, a Dutch health insurer with roughly 1,700 employees and 2.3 million customers, faced limited visibility and control over non-care procurement and invoice processing. Although Menzis had adopted Proactis’ Contract Management solution in 2007, by 2012 the organisation needed a uniform, transparent Purchase-to-Pay process with pre-approval, centralised purchasing and better supplier oversight — challenges Proactis was asked to address.

Proactis delivered an integrated Purchase-to-Pay platform (contract and supplier management, ordering, invoice processing and dashboards) that centralised contracts, enforced PO-based ordering, automated approvals and supported self-billing for temporary staff. The impact from Proactis is measurable: invoices processed fell from 20,000 (2009) to ~8,000, active suppliers dropped from 2,800 to 1,600, PO-less orders are down to 8%, invoice processing headcount fell from 6 FTE to 1.5 FTE, and more than 95% of spend now falls within contracted suppliers.

Menzis

Janneke Vollaers-Schepers

Purchasing Manager