Case Study: Caerphilly County Borough Council achieves end-to-end procurement and full spend visibility with Proactis

Caerphilly County Borough Council Achieves End-to-end Procurement With Proactis

Caerphilly County Borough Council, one of the largest local authorities in Wales serving 171,000+ residents and employing 8,700+ staff, needed to replace inefficient, non-transparent procurement processes that made it hard to track orders across c. £196m of third‑party annual spend. The Council had a long‑standing goal to develop end‑to‑end electronic procurement and initially implemented Proactis Purchase‑to‑Pay to capture and standardise purchasing across the organisation.

Working with Proactis, the Council extended its solution suite — adding Proactis Sourcing, contract and supplier management and a collaborative procurement portal — to create streamlined, end‑to‑end procurement workflows. The Proactis implementation now supports 800+ users, manages 95% of procurement processes via Proactis Sourcing, registers over 18,000 suppliers, and delivers full visibility of orders and spend, resulting in standardised purchasing, cost savings and improved compliance and supplier engagement.

Caerphilly County Borough Council

Natasha Ford

Supplier Relationship Officer