Case Study: SCAN Health Plan improves empathy training with Primacy's VR solution

SCAN Health Plan boosts empathy training from 90 minutes to 2–6 minutes with Primacy

SCAN Health Plan, a Medicare provider, sought to improve customer service by enhancing their existing "Trading Ages" employee empathy-building training program. They partnered with the vendor Primacy to harness the power of virtual reality to make the program more effective and impactful.

Primacy developed a custom VR experience that used 360-degree video, visual effects, and audio to simulate the physical and emotional challenges faced by aging seniors. This allowed SCAN employees to better understand their members' experiences. The solution included a custom app to simultaneously control 25 VR headsets. The new program had a dramatic impact, with Primacy noting that the VR experience conveyed more in 2-6 minutes than the previous 90-minute training. SCAN was so pleased with the outcome that they now share the revamped Trading Ages VR program with other organizations.

SCAN Health Plan