Case Study: Hartree Partners streamlines global ticket handling with Premium Plus and Zendesk

Uniting global support at Hartree Partners

Hartree Partners, a company specializing in sustainable energy investment solutions, faced significant inefficiencies and disorganization in their global ticket handling process, described as a "big mess." This led to operational delays and miscommunication. To overcome this challenge, they worked with vendor Premium Plus to improve their support system using Zendesk.

Premium Plus implemented a comprehensive solution, creating a detailed Zendesk form for efficient routing and combining their best practices with Hartree's specific needs. This streamlined ticket management and enhanced global responsiveness, transforming operations and leading to an improved client experience. The collaboration was noted as both highly successful and enjoyable.

Hartree Partners

Alex Honey

Senior IT Engineer