Case Study: Telador boosts helpdesk efficiency and customer service with Premium Plus and Zendesk

Telador saves half a working day per day with Premium Plus

Telador, a Dutch supplier of cloud communication solutions, faced a challenge after growing through acquisition. They were operating three different helpdesk ticket systems for their three separate brands, which forced their single helpdesk team to inefficiently switch between tabs. They needed to consolidate into one unified system. Vendor Premium Plus helped them implement a solution using Zendesk.

Premium Plus migrated Telador from Freshdesk to Zendesk, merging the three brands into a single system with customized solutions. The implementation resulted in massive efficiency gains, freeing up approximately half a working day per day for support staff. The integration also provided a CRM link for sales and led to a new product offering for their partners.

Telador