Case Study: Star Stable cuts ticket backlog by 63% with Premium Plus Zendesk Health Check

Star Stable cuts ticket backlog by 63% with Premium Plus

Star Stable, an online gaming studio, faced growing complexity and inefficiency in its customer support operations. With a legacy Zendesk setup, the team struggled with outdated workflows, unclear reporting, and an overwhelming ticket backlog. They partnered with vendor Premium Plus for a Zendesk Health Check to audit and address these issues.

Premium Plus implemented a comprehensive Zendesk audit and optimization. The solution included upgrading the Zendesk plan, modernizing workflows, and implementing new categorisation processes. This resulted in a 63% reduction in the ticket backlog and provided the team with clear data and reporting for empowered decision-making.

Star Stable