Case Study: Q8 reduces call centre costs and boosts customer satisfaction with Zendesk and Premium Plus

Q8 reduces call centre costs and increases customer satisfaction thanks to Zendesk and Premium Plus

Q8, a fuel retailer with 500 petrol stations in Belgium, faced rising costs and a lack of transparency in its call center operations. Their existing system was inefficient for handling a wide variety of customer queries. They needed an affordable, transparent, and future-proof platform and sought a solution from the vendor Premium Plus.

Premium Plus implemented the Zendesk platform, creating a pragmatic and modular solution that was integrated with the Q8 Smiles loyalty app. This implementation significantly increased efficiency and transparency, allowing over a third of customer contacts to come through the app within three months. Premium Plus provided exceptional ongoing support, helping Q8 reduce call centre costs and increase customer satisfaction.

Q8

Piet Van der Aa

Fuel Performance Supervisor