Case Study: Telador improves helpdesk efficiency and customer service with Premium Plus and Zendesk

Premium Plus helps Telador make the lives of partners and helpdesk staff easier

Telador, a Dutch supplier of cloud communication solutions, faced operational inefficiency after a period of growth and acquisitions left its single helpdesk team juggling three separate ticket systems across its brands. The company turned to vendor Premium Plus for assistance in implementing a unified system, having found their initial choice of Freshdesk to be inadequate.

Premium Plus successfully migrated Telador’s operations to the Zendesk platform, creating a centralized system with customized solutions that met all of the company's requirements. The integration saved the helpdesk approximately half a working day in efficiency gains daily, improved customer service, and provided the sales team with better customer insights through a custom CRM link. Additionally, the solution enabled Telador to productize the integration for its own partners.

Telador

Filip de Jonge

Managing Director