Case Study: Myenergi scales global support with Zendesk and Premium Plus

Myenergi cuts resolution times by 50% with Premium Plus

Myenergi, a renewable energy company known for its solar-compatible EV charging technology, faced challenges scaling its global support operation for increasingly complex products across multiple markets and customer types. Working with Premium Plus and Zendesk, they needed to redesign their support to better capture customer information, route tickets accurately, and surface operational insights from their data.

Premium Plus implemented a tailored Zendesk environment for myenergi, featuring custom ticket flows, automated routing, and a redesigned Help Centre. This solution led to a 50% reduction in resolution times, increased one-touch resolution rates from 10% to 70–80%, and saw AI-powered self-service resolve up to 90% of queries, allowing the business to scale support globally without proportionally increasing headcount.

Myenergi