Case Study: itsme achieves international growth and streamlined onboarding with Zendesk and Premium Plus

itsme® relies on Zendesk and Premium Plus to realize their international ambitions

itsme, a rising star in the Belgian online authentication sector, faced the challenge of supporting its ambitious international growth. They needed a robust Tasks & Queries Management tool to handle increasing volumes, improve response times, and streamline their complex partner onboarding process, all without compromising their high standard of user experience and support.

Premium Plus implemented a tailored Zendesk solution, featuring multi-brand support, a custom help center, and Salesforce integration. This provided itsme with a powerful foundation for handling queries and managing onboarding tasks. The seamless migration had no impact on clients, and the implementation proved crucial for enabling remote work. As a result, itsme can now effectively analyze support trends, prioritize improvements, and is well-prepared for continued international expansion, all supported by the partnership with Premium Plus.

itsme

Axel Dewitte

Partner Success Manager