Case Study: Intolaw predicts traffic accident liability with Premium Plus and BotXO chatbot solution

Intolaw launches a 24/7 liability chatbot in 6 months with Premium Plus

Intolaw, an atypical law firm focused on making legal services widely accessible, sought to create a chatbot that could predict a user's liability in a traffic accident and automate its client support. They partnered with vendor Premium Plus to find and integrate the right technology for this new project.

Premium Plus acted as a one-stop shop, implementing and integrating a chatbot from BotXO with Intolaw's existing Zendesk environment. The result was Basil, a unique chatbot that guides visitors to answers about legal responsibility and compensation. The project was completed in just six months, providing 24/7 availability and well-informed users before they take further legal steps.

Intolaw