Case Study: Accor boosts efficiency and multilingual support with Zendesk Copilot from Premium Plus

How Accor Simplified Operations and Boosted Efficiency with Zendesk Copilot

Premium Plus helped Accor, a global hospitality leader, overcome challenges in its customer support operations. Accor required efficient multilingual support, faster ticket triage, and tools to empower its agents to handle a high volume of queries.

By implementing Zendesk Copilot, Premium Plus provided a solution that automated workflows and offered intelligent agent support. The results included a 50% faster ticket assignment time, an 11% increase in agent productivity, and the ability to seamlessly handle multilingual conversations, dramatically improving operational efficiency.

Accor

Mathilde Rasoanaivo-Pereira

Application Support Analyst Consultant