Case Study: Het land van Ooit achieves faster, more efficient customer service with Zendesk and Premium Plus

Het land van Ooit boosts customer satisfaction to 94.2% with Premium Plus

Het land van Ooit, a Kontich-based retailer of children's and baby products, faced significant challenges in managing customer inquiries across multiple channels. With a large portion of business coming from birth lists, questions sent to a shared email inbox created confusion and inefficiency. They urgently needed a tool, Zendesk, to provide an overview and professionalize their customer service, but lacked the internal expertise for its implementation.

The vendor Premium Plus was chosen as the implementation partner to integrate Zendesk with the company's new Shopify platform and establish the right processes. This resulted in a dedicated service team and a seamless FAQ section. The solution led to faster processing, with 89% of tickets resolved on first touch and customer satisfaction rising to 94.2%. Premium Plus ensured a flawless integration that provided the overview and control needed for these results.

Het land van Ooit