Case Study: Hartree Partners streamlines global ticket handling with Premium Plus and Zendesk

Hartree Partners streamlines global ticket handling with Premium Plus in 1 min

Hartree Partners, a company developing investment solutions for sustainable energy renewal, faced significant challenges with an inefficient and disorganized global ticket handling process. This led to operational delays and miscommunication. They partnered with vendor Premium Plus to implement a solution using Zendesk Support and Guide to streamline their support operations.

Premium Plus tackled the challenge by creating a detailed Zendesk form for efficient ticket routing and combining their best practices with Hartree's preferences for a tailored system. The result was a transformed global support operation that optimized ticket management and enhanced responsiveness for an improved client experience. The vendor also highlighted the project's success and the enjoyable, harmonious collaboration throughout the deployment.

Hartree Partners