Case Study: Facilicom achieves faster, more efficient facilities support with Zendesk and Premium Plus

Facilicom goes live in 3.5 months with Premium Plus

Facilicom, a facility management company, sought to professionally upgrade its internal facilities department. They needed a tool to improve the tracking of employee requests and gain insights into processing times and procedural sore points, moving away from their previous method of using an Outlook mailbox. They chose to work with vendor Premium Plus to implement the Zendesk platform.

Premium Plus implemented Zendesk Support, Guide, and Explore, providing an omnichannel platform for request management. This resulted in a more efficient helpdesk with a simplified follow-up process and a significantly reduced average response time. The solution also provided management with a clear overview of request volumes. Following this success, Facilicom was so satisfied that it decided to become a reseller of the solution offered by Premium Plus to its own customers.

Facilicom