Case Study: Eurabo enhances customer service efficiency with Premium Plus and Zendesk

Eurabo uses enhanced customer experience as a competitive edge, thanks to Premium Plus

Eurabo, a supplier of eco-friendly building materials, faced challenges with an inefficient and disjointed customer service system. Their diverse infrastructure made it difficult for staff to manage queries, leading to unresolved issues and duplicated work. The company needed a unified platform to integrate with their existing Microsoft Navision ERP system and provide a 360-degree customer view. They enlisted the vendor Premium Plus to implement a solution.

Premium Plus implemented and customized Zendesk to seamlessly integrate with Eurabo's Navision system. This provided a centralized helpdesk with multiple contact channels and an FAQ page. The results were significant, including a major reduction in query resolution times, the elimination of duplicate work, and more efficient sales employees. Premium Plus's solution enhanced the overall customer experience, which now serves as a key competitive edge for Eurabo.

Eurabo

Peter Suys

Managing Director