Case Study: Eurabo enhances customer service efficiency with Zendesk and Premium Plus

Eurabo cuts customer response times with Premium Plus in 4 months

Eurabo, a supplier of eco-friendly building materials, faced challenges with an inefficient and fragmented customer service system. Their diverse infrastructure made it difficult to track queries, leading to unanswered complaints and duplicated work. They sought a user-friendly helpdesk and customer contact solution that could integrate with their existing Microsoft Navision ERP system. The vendor, Premium Plus, implemented Zendesk to address this need.

Premium Plus successfully integrated Zendesk with Microsoft Navision, providing Eurabo with a unified platform. The results included a significant decrease in query resolution times, a full overview of customer interactions for employees, and streamlined communication through multiple channels. This solution enhanced the customer experience and improved operational efficiency, with the system handling 11,000 tickets.

Eurabo