Case Study: Edenred achieves seamless remote customer service with Premium Plus and Aircall-Zendesk integration

Edenred handles 20,000 calls a month with Premium Plus

Edenred, a leading digital payment solutions provider, faced the urgent challenge of transitioning its customer service agents to remote work. Their previous call center software was inadequate, and they needed a robust telephony solution that integrated seamlessly with Zendesk to ensure productivity and a frictionless customer experience. They turned to their implementation partner, Premium Plus, for a solution.

Consultants from Premium Plus recommended and implemented Aircall, a solution chosen for its seamless Zendesk integration. The setup was completed in just two days, providing agents with high-quality calls, real-time data monitoring, and intelligent call routing. As a result, Edenred now seamlessly manages over 20,000 calls a month and achieved a 98.3% connected call rate, ensuring reliable and efficient customer service operations for the past four years.

Edenred