Case Study: DPG Media boosts employee satisfaction and efficiency with Zendesk and Premium Plus

DPG Media Increases Employee Satisfaction Thanks to Premium Plus

DPG Media's Facility department faced inefficiencies in handling internal employee requests. They relied on a disorganized email-based system with no tracking or follow-up, which hindered service and satisfaction. They sought a solution to optimize communication and improve the employee experience and turned to the Zendesk platform implemented with the help of vendor Premium Plus.

Premium Plus implemented Zendesk, creating a streamlined, automated ticketing system with an extensive FAQ and smart workflows. This resulted in massive efficiency gains, allowing a team of four to handle 1,500 tickets monthly and leading to a 92% employee satisfaction rate. The success prompted DPG Media's customer service and finance departments to also adopt the solutions from Premium Plus and Zendesk.

Dpg Media

Stijn Van den Acker

Team Leader