Case Study: DPG Media boosts employee satisfaction with Premium Plus and Zendesk

DPG Media boosts employee satisfaction to 92% with Premium Plus

DPG Media's Facility department faced a challenge with outdated methods for handling internal employee requests. Using emails and manual flagging, they lacked proper tracking, follow-up, and insights, which hindered efficiency and internal customer satisfaction. They partnered with vendor Premium Plus to implement the Zendesk platform to address these issues.

Premium Plus implemented Zendesk, creating an efficient workflow with automated ticket routing, an extensive FAQ, and integrations with other systems like time registration. This solution led to a 92% employee satisfaction rate, allowed a team of four to handle 1,500 tickets monthly, and provided valuable operational insights that led to further efficiency gains. The success prompted DPG Media's customer service and finance departments to also adopt the platform with Premium Plus.

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