Case Study: Cassis Paprika streamlines multibrand customer support with Premium Plus and Zendesk

Cassis Paprika handles 3,000 support tickets in 45 days with Premium Plus

Cassis Paprika, a women's fashion company with a popular plus-size brand, faced a challenge in managing customer support from its heterogeneous team across multiple social channels and brands. They needed a single platform to handle all inquiries and complaints without customers having to leave their individual brand platforms. The vendor, Premium Plus, implemented Zendesk Support Enterprise Multibrand to address this.

Premium Plus provided a swift and problem-free implementation of the Zendesk solution, which created a centralized environment tailored to the needs of both the in-house and external support teams. The results were immediate, with nearly 3,000 support tickets handled by 20 agents in the first 45 days, achieving 24/7 availability and high customer satisfaction. Premium Plus's creative input was crucial for aligning the different teams on the same platform.

Cassis Paprika