Case Study: The Granite Group achieves a resilient, employee-first COVID-19 response with The Predictive Index

How The Granite Group navigated COVID-19 with empathy and grace

The Granite Group, a New England distributor with more than 60 branches supplying plumbing, heating, cooling, water, and propane products, faced major uncertainty when COVID-19 hit: as an essential business it had to keep serving customers while protecting employees. To manage that pressure, The Granite Group partnered with The Predictive Index and used PI’s talent optimization platform to help leadership and teams navigate rapidly changing operations and communications.

Using The Predictive Index’s platform, The Granite Group formed a crisis response team, leveraged behavioral profiles to speed decisions and align leaders, and tailored support for employees working remotely or with special needs. The outcome was clearer, faster decision-making, stronger alignment across the executive team, more empathetic employee support, and a strategic shift to embed talent optimization from hiring into everyday culture.

The Granite Group

Tracie Sponenberg

Sr. Vice President of HR