Case Study: SUBWAY achieves 54% lower turnover and $15K annual training savings with The Predictive Index

How Subway improved employee and customer experience with PI

Harold Jackson, a Subway franchise owner with seven locations and about 100 employees in Ohio, faced costly employee turnover that was undermining customer service despite offering competitive pay and benefits. To tackle this challenge he engaged ADVISA and deployed The Predictive Index’s assessment tools, including the PI Behavioral Assessment and the PI Job Assessment (PRO).

Using The Predictive Index’s Behavioral and Job assessments to define role requirements, match employees to the right positions, and identify future leaders, Jackson reassigned staff, improved hiring decisions, and even put PI profiles on nametags to streamline communication. The Predictive Index-driven approach reduced turnover from 70% to 32%, saved more than $15,000 annually in training costs, increased productivity and hiring confidence, and improved customer service.

Subway

Harold Jackson

Franchise Owner