Case Study: O'Reilly Hospitality Management reduces turnover by 20% and increases headcount by one-third with The Predictive Index

How PI helped a hospitality group reduce turnover and increase headcount

O'Reilly Hospitality Management (OHM), a 1,600‑employee hospitality firm, faced the industry’s typical challenge of high turnover and the need to preserve a close‑knit, team‑oriented culture while growing. Director of HR Nicole Painter brought in The Predictive Index to improve team dynamics and hiring quality, initially using PI Hire and the PI Behavioral Assessment to increase self‑awareness on teams and better match people to roles.

Working with a PI Certified Partner, OHM expanded use of The Predictive Index to include candidate behavioral assessments tied to Job Targets, and deployed the PI Employee Experience Survey via the PI Diagnose solution to diagnose engagement gaps. With over 75% participation and prescriptive reports, OHM used PI’s insights to guide actions that grew headcount from 1,200 to 1,600 (a one‑third increase) and cut overall turnover by 20%—with turnover at some properties falling 50–70%.

O'Reilly Hospitality Management

Kirk Baumann

Team Member Experience Manager