Case Study: Injured Workers Pharmacy achieves better hiring, reduced turnover, and increased internal promotions with The Predictive Index

How IWP revamped hiring and bettered its business

Injured Workers Pharmacy (IWP), a national pharmacy with 350+ employees and next‑day delivery, faced a hiring challenge in its Inside Sales Department: finding representatives who combined empathy and customer‑service traits with diligence, organization, and sales ability. To address this, IWP engaged The Predictive Index (with PI Certified partner The Cornerstone Group) and used The Predictive Index Behavioral Assessment to better identify candidates whose workplace drives matched the role.

By applying The Predictive Index Behavioral Assessment, The Predictive Index helped IWP make more objective hiring decisions, reduce turnover, and promote from within. The Inside Sales team—who use the assessment most heavily—accounted for only 5% of the company’s total turnover in 2015 (mostly due to internal promotions), and leadership reports higher customer satisfaction and stronger, longer‑tenured hires as direct outcomes.

Injured Workers Pharmacy

Robin Lucier

Director of Human Resources