Case Study: Encore Companies achieves faster onboarding—reduces entry-to-proficiency from 90 to 60 days with The Predictive Index's PI Learning Indicator

How Encore Companies used talent optimization to hire and develop the right people and scale growth throughout its franchise network

Encore Companies, a premier franchise management firm operating eight Massage Envy Spa locations and six European Wax Center locations with over 500 employees, needed hires who could learn quickly and get up to speed without sacrificing service quality. To address this challenge they partnered with The Predictive Index and adopted the PI Learning Indicator cognitive assessment as part of their hiring process for front desk associates and managers.

Using The Predictive Index’s PI Learning Indicator in recruitment, Encore Companies integrated cognitive screening into onboarding and hiring decisions, enabling more qualified hires and faster training. As a result, time from entry to proficiency for front desk associates fell from 90 days to 60 days, onboarding became more efficient, and the company improved its ability to identify candidates with a higher likelihood of success.

Encore Companies

Matt Robinson

Chief Operating Officer