Case Study: Chick‑fil‑A achieves 30% growth in capacity with The Predictive Index

How Chick-fil-A achieved 30% growth in capacity by optimizing its people with The Predictive Index

Chick‑fil‑A, a leading fast‑casual restaurant chain averaging $4.4M per store, wanted to increase franchise capacity and build a leadership team able to scale production. Talent Director Daniel Light identified a talent mismatch that was limiting growth and turned to The Predictive Index—using PI Hire, PI Inspire and the PI Behavioral Assessment—to design a people strategy that would close leadership gaps.

Using The Predictive Index’s assessments and solutions, Chick‑fil‑A conducted a leadership gap analysis, realigned employees into roles that matched their natural drives, and redeployed or transitioned staff when necessary. That PI‑driven approach led to a 15% increase in customer service scores and a 30% increase in business capacity.

Chick-fil-A

Daniel Light

Talent Director