Case Study: Centier Bank achieves improved retention and an award-winning culture with The Predictive Index

How Centier Bank slowed turnover and tapped into quality talent

Centier Bank, a family-owned financial institution founded in 1895 with 45 branches, more than 650 associates and $2.2 billion in assets, faced high turnover (17–20%) and stiff competition from nearby cities when Michael E. Schrage became President. To build a culture of service and retain talent, Centier turned to The Predictive Index and its PI Behavioral Assessment to improve hiring, development, and long-term fit.

The Predictive Index worked with Centier to create Job Assessments and administer Behavioral Assessments to candidates and current employees, enabling targeted interview questions, tailored coaching, and data-driven promotion and leadership decisions. As a result, Centier’s turnover dropped to 7%, average associate tenure exceeds 10 years, customer service levels sit at 96.25% (teller 97%, call center 96%), and the bank ranked in the top five of the Indiana Chamber’s “Best Places to Work” for six years, including #1 in 2010 — demonstrating measurable cultural and retention improvements driven by The Predictive Index.

Centier Bank

Michael E. Schrage

President