Case Study: Fortune 200 Telecommunications Provider saves $16.2M and restores billing accuracy with Precisely Data360

Telecommunications Provider Saving Millions in Billing Processing Inaccuracies

The Fortune 200 Telecommunications Provider, a global communications company serving tens of millions of customers, faced increasingly complex billing across multiple platforms, legacy systems and varying jurisdictional rates. Systemic over- and under-billing was costing the company millions, raising compliance risk, customer dissatisfaction and higher call center volumes. To address this, the customer engaged Precisely and implemented Precisely Data360 to gain automated, independent validation and control of billing processes.

Precisely deployed Data360 to validate transactions with verifiable audit trails, stop faulty processes, alert teams and add controls both upstream and downstream of billing; the solution automated checks, tracked 100% of billing records and reconciled ledgers. The results were immediate: Precisely Data360 prevented $11.3 million in under-billing and $4.9 million in over-billing in year one, caught a missing cash file worth over $90,000, dramatically improved billing accuracy, virtually eliminated re-runs and reduced customer complaints and call center volumes.