Case Study: PermataBank achieves 24/7 real-time availability and eliminates downtime with Precisely's Assure MIMIX HA

PermataBank - Customer Case Study

PermataBank, a major Indonesian bank serving about one million customers across 35 cities and 288 branch locations, needed an industry‑proven high-availability solution to protect real-time delivery across ATMs, internet and mobile banking and avoid reputational damage from downtime. To meet this challenge, PermataBank selected Precisely’s Assure MIMIX HA to safeguard its IBM i–based core banking systems and ensure continuous, secure customer access.

Precisely implemented Assure MIMIX HA with dual data‑center mirroring and automatic failover (deployed with partner Multipolar), removing the threat of unplanned downtime, eliminating planned outages during maintenance, and ensuring 24/7 real‑time transaction delivery. The solution delivered measurable benefits — imperceptible switchover during maintenance, increased employee productivity, cost savings from avoided downtime, a rapid return on investment, and improved customer retention and business growth.

PermataBank

Y. B. Hariantono

IT Group Head